Terms of Service

Last updated: 2026 June 10th

1. Service Description

BookSea is a software-as-a-service booking platform operated by CRBO SAS. We provide marine service providers (boat charter operators) with a booking widget for their own websites, a management dashboard, calendar synchronization, and payment orchestration. We facilitate booking transactions between providers and their customers but do not own, create, sell, resell, or control any boat services.

BookSea is not a marketplace: services are offered and sold on each provider's own website, under the provider's own brand, and the customer relationship belongs to the provider.

2. User Obligations

• Accurate representation of services offered
• Maintenance of all required licenses/permits for listed services
• Compliance with applicable maritime regulations in service locations
• Timely updates of availability and pricing
• Proper maintenance of required insurance coverage

Service providers are solely responsible for understanding and complying with all local maritime laws, safety regulations, and operational requirements in their jurisdiction.

3. Payment Terms

Transactions are processed by Stripe, a PCI-DSS compliant payment provider, through each provider's own Stripe account. Booking payments are paid directly to the provider; BookSea does not hold customer funds. Standard Stripe processing fees apply in addition to our service fee and are charged by Stripe.

We retain a service fee on completed bookings according to the provider's selected plan — 3% per booking on the Pay-As-You-Go plan, or 2% per booking plus a monthly subscription fee on the Premium plan — as per French Commercial Code Article L441-10. Current rates are published on our pricing page.

4. Cancellation Policy

Service providers establish their own cancellation policies in compliance with:

• Local consumer protection laws in service locations
• EU Directive 2011/83/EU on consumer rights
• Maritime contractual regulations under UNCTAD guidelines

BookSea acts solely as an intermediary platform and:

• Does not set or enforce cancellation timelines
• Requires providers to maintain transparent policy disclosures
• Provides technical means for policy display/updates

Customers must review provider-specific terms accessible through:

• The provider's website and booking widget
• Booking confirmation emails
• The customer self-service portal

5. Liability Limitations

As an intermediary platform, our liability is strictly limited to:

• Technical functionality of the booking system
• Secure processing of payment transactions

We expressly exclude liability for:

• Quality/safety of third-party services
• Regulatory compliance of listed services
• Accuracy of provider-generated content
• Contractual disputes between users and providers
• Force majeure events affecting service delivery

Users acknowledge that BookSea does not endorse or guarantee any third-party services listed on the platform.

6. Dispute Resolution

Any dispute between a provider and BookSea relating to these terms shall first be subject to good-faith negotiation. Failing amicable resolution within 60 days, any dispute arising from or relating to these terms shall fall under the exclusive jurisdiction of the Tribunal de commerce de Bourg-en-Bresse (France), including for summary, multi-defendant, and third-party proceedings, except where mandatory consumer-protection rules provide otherwise.

Disputes between providers and their customers — including disputes about charter services, cancellations, or refunds — are between those parties. BookSea is not a party to such disputes, although we may provide reasonable technical assistance, such as transaction records, upon legitimate request.

7. Modifications

We reserve the right to update these terms with 30 days notice. Continued use constitutes acceptance of revised terms.

8. Governing Law

These terms are governed by French law and applicable EU regulations, including the Digital Services Act (DSA) where relevant.

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